CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY
The
essence of team is common commitment without it groups perform as individuals,
with it, they become a powerful unit of collective performance. The kind of commitment
requires a purpose in which team members can believe and the best teams
translate their specific performance goals.
A
team may be defined as a group of people working collectively towards a clearly
defined foal. Though there are different
level of workers, unskilled, semi-skilled and skilled, it is undebatable that
productivity can only be attained when the in fire organisation is seen to be
working together as a team and pull of in the same direction.
The
success of any hospitality enterprise is dependent upon the satisfaction of the
needs of two different groups of people, the needs of the industry and
customers catered for. The industry has for long been associated with service
delivery of the highest standard and does not been willing to compromise the
quality of service for whatever reason. However, the success enjoyed so far can
only be sustained of the employees who render the service are respected,
appreciated and motivated.
Given
the labour intensive nature of the service sector, and the strenuous hours of
work employees so through, it behaves on every hospitality firm management to
pay most attention to the effectiveness of its labour face. The objective should not just be profitability,
but profitability through effective team work and motivation.
Individually,
employees can achieve very little, but working, within a group, they are able
to achieve a great deal more. Good effective teamwork in an important feature
of human behaviour and organisational performance.
It
is very important that in service industries generally and in hospitality
specifically, top-line productivity factors such as profit, customer
satisfaction and service delivery are deliver and entranced by front line
personnel, is very important.
Teamwork
is an essential part of the industry and it briefs benefits to both individuals
and the organisations they work for. Individuals may enjoy greats job
satisfaction, an enhanced sense of direct worth to their employer, the chance
to be innovative and creative and gain increased rewards for their efforts.
Organisations are likely to benefit from increased efficiency, a higher level
of sales, reduced staff conflict and a happier workforce.
In
order to be totally effective, a team a must be given the necessary authority
and resources to carryout its task, develop a team approach to operations,
encourage the development of individual team members and evaluate there
performance as a team and its individual members. The method of communication
among individual members in a team and teams within organisation is also a key factor in helping to build creative and
effective teams that are not just aware of the mission of the firm but are
aware of how their team objective and performance can help active that of the organisation. Understanding the needs of
individuals, how their cultural traits affect the perception and relationship
with other people and what motivates them can influence their active
participation in helping their team meet their objectives.
1.2 JUSTIFICATION
Employing
members of a team, helping them develop through effective leadership are
imperative for maximising the potentials of team and individual member. It is
noteworthy that across the globe, it is the major hospitality brands that seem
to fully exploit the benefits of team building. This is evidenced in many of
such brands such as Star Wood, Sheraton Hilton, Golden Tulip, Signature Suite, Continental
and Accord Novotel which not only spends substantially to develop effective
teams but address team members as associates regardless of position.
All
these shall from the scope of this study which seeks to highlight the
importance of teamwork so that small and medium hospitality establishments
could re-orientate themselves to appreciate profitability through team building
and teamwork.
1.3 STATEMENT OF PROBLEM
This
seeks to evaluate the importance of teamwork in the hotel industry, to examine
the likely problems and obstacles which may hinder the smooth running of
operation in the industry.
Since
most operations in an organization are carried out by human being, therefore,
man is considered as the greatest hindrance to the effectiveness of teamwork in
an organization.
1.4 OBJECTIVE OF THE STUDY
The
general objective of this study is to evaluate teamwork among employees in
hotels within Lagos metropolis. The specific objectives are:
1.
To access the socio-demographic
characteristics of the employees in the hotel.
2.
To evaluate the level of understanding
among the employees of the hotel.
3.
To examine and assess problem confronting
teamwork in the hotel industry.
4.
To identify the provision of higher
level of services to customers through effective teamwork.
5.
To identify the improving individual
team and corporate performance in terms of output, quality and speed.
1.5 SIGNIFICANCE OF THE STUDY
The
outcome from this study would be of importance to hoteliers both in the private
and public sectors to assist in the effective management of employees. This
study seeks to evaluate the importance of teamwork that satisfies hotel
employees. When identified, hotels should be able to use the advantages derived
from effective teamwork as tools to satisfy and their guests thus obtaining
more control over turnover, safety, productivity and service quality
1.6 SCOPE OF STUDY
The scope of this study is to properly analyze and
evaluate the effectiveness and importance of teamwork among employees in the
hotel industry.
1.7 DEFINITION OF TERMS
Teamwork:
This is the action of individuals brought together for a common goal or
purpose.
Motivation:
Is act of being moved by something or someone to do something.
Hotel:
Hotel Act of 1959 defined it as an establishment held out by the proprietor as
offering food, drink and if required sleeping accommodation to anybody who is
willing to pay for service and is in a fit state to be received.
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